You can find us at 193 Princess Street, Kingston, Ontario.
If you need to reach us by phone, please call 613-548-4222.

We are open Monday to Saturday from 10 am to 5 pm.
We are currently closed on Sundays.

Yes, we do. Gift wrapping is available both online and in store.
When shopping online, simply select the gift wrapping option on the product page.

Yes, we do. We’re happy to help you select thoughtful toys and small gifts for birthday party loot bags. Each loot bag purchase includes complimentary wrapping and name tags, making party prep a little easier for you.

To get started, visit us in store or email us at hello@therockinghorse.ca
and we’ll be happy to help coordinate.

Planning a staff appreciation gift, corporate event, or holiday gifting for your team?

We offer thoughtful, personalized corporate gifting and are happy to help you select toys and gifts that feel meaningful and fun. Whether you are ordering for a small team or a larger organization, we’ll work with you to create something special.

Click here to learn more about Corporate Orders.

Looking for something specific?

We are always happy to look into special orders whenever possible. If there is an item you are hoping to find or have questions about availability, please reach out to us at hello@therockinghorse.ca
and we’ll do our best to help.

Placing an order online is easy. Simply browse our website, add items to your cart, and follow the checkout steps to complete your purchase. If you need help along the way, feel free to reach out and we’ll be happy to assist.

Yes, you can place an order over the phone by calling us between 10am and 5pm EST and speaking with one of our staff members.

That said, we do encourage placing orders online whenever possible, as it is the quickest and easiest way to shop and helps ensure order details are processed accurately.

We process orders quickly, but if you need to make a change or cancel an order, please contact us as soon as possible at customerservice@therockinghorse.ca. We’ll do our best to accommodate your request if the order has not yet shipped.

Yes, we offer local delivery within a 10 km radius of our store. Local deliveries are completed within one week of placing your order, typically by the Saturday following your purchase.

We’re happy to offer free local delivery on orders of $49.99 or more before tax. A $14.99 delivery fee applies to orders under this amount.

We kindly ask that all customers pick up their orders within 60 days of being notified that their order is ready.

If an order is not picked up within this timeframe and we have not heard from you or arranged a pick-up date, the order will be refunded minus a 15% restocking fee.

If you need more time or would like to arrange an alternate pick-up, please don’t hesitate to reach out to us. We’re always happy to help.

We typically process all online orders within 1 to 2 business days.

Shipping timelines are estimates, and while most orders arrive within the timeframes below, delays can occasionally occur due to weather or other circumstances outside of our control.

Ontario
Standard Shipping: 4 to 8 business days

All Other Provinces
Standard Shipping: 8 to 14 business days

We ship orders using Canada Post, UPS, FedEx, and Canpar. The carrier used for your order may vary depending on your location and the size of your order.

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this link to follow your package as it makes its way to you.

If you’re having trouble locating your tracking details or have any questions along the way, please reach out to us at customerservice@therockinghorse.ca
and we’ll be happy to help.

Yes, we do. If you’re interested in placing an international order, please contact us at customerservice@therockinghorse.ca with the items you’re interested in and the full shipping address, and we’ll be happy to provide a shipping quote.

Please note that any applicable customs fees, duties, or taxes are the responsibility of the customer.

We want you to be happy with your purchase.

We will gladly accept returns on merchandise accompanied by the original receipt, provided the item is unused, in original packaging, and in resalable condition.

For in-store purchases, returns or exchanges are accepted within 14 days of the purchase date.

For online orders, returns or exchanges are accepted within 21 days of delivery to allow time for shipping.

Refunds issued within these timeframes will be processed to the original form of payment. Items returned outside of these windows may be eligible for store credit at our discretion.

Please note:

• No returns, exchanges, or refunds on gift cards, blind bags, discontinued merchandise, or items marked as final sale.
• Sale items are final sale and cannot be returned or exchanged.
• Refunds for items accompanied by a gift receipt will be issued as store credit to the customer’s account.

All sale items are final sale and are not eligible for return or exchange.

If you need to start a return or exchange, please contact us at customerservice@therockinghorse.ca
with your order number and a brief description of the issue. We’ll guide you through the next steps.

If your order arrives damaged, please email us at customerservice@therockinghorse.ca
within 5 days of delivery with photos of the item and packaging. We’ll work with you to make it right as quickly as possible.

At The Rocking Horse, we put a lot of care into planning our events to ensure a fun and engaging experience for everyone.

Due to the nature of our events, all event registrations are non-refundable. If you are no longer able to attend, you may be eligible for store credit provided we are able to fill your spot. To be considered, we kindly ask that you notify us at least 48 hours before the event.

If we are unable to fill your spot, no refund or credit will be issued.

Thank you for your understanding and for supporting our small business. We look forward to welcoming you at one of our events.

The best way to stay in the loop is by subscribing to our newsletter or visiting our Upcoming Events page on our website, where we share details about all of our upcoming in-store activities and events.